Privacy Policy

Effective Date: 04 July 2026
Last Updated: 26 August 2026

1. Introduction

SJ Infotech U Limited (“SJ Infotech”, “we”, “us”, or “our”) is a company registered and operating in the Republic of Uganda.

We respect your privacy and are committed to protecting the personal information entrusted to us by our customers, website visitors, suppliers, business partners, employees, and other individuals who interact with us.

This Privacy Policy explains how SJ Infotech collects, uses, processes, stores, protects, and, where necessary, shares personal information through our website sjinfotechs.com, our business operations, and our provision of technology products and services.

SJ Infotech is registered with the Personal Data Protection Office (PDPO) of Uganda and is committed to complying with applicable Ugandan data protection and privacy requirements, including the Data Protection and Privacy Act, 2019, the applicable regulations made under the Act, and relevant PDPO requirements and guidance. PDPO is Uganda’s independent data protection authority responsible for overseeing implementation and enforcement of the country’s data protection framework.

2. About SJ Infotech

SJ Infotech U Limited is a Uganda-registered technology company providing IT and technology solutions to businesses and organizations.

Our services include, but are not limited to:

Managed IT Services
IT Infrastructure Solutions
Networking and Structured Cabling
Cloud Solutions
Cybersecurity Solutions
Software Solutions
Audio-Visual Solutions
Security and Surveillance Solutions
IT Hardware and Software Supply
IT Technical Support and Maintenance
IT Break-Fix and Field Support Services

In providing these services, we may collect and process personal information relating to customers, prospective customers, authorized representatives, suppliers, partners, website visitors, and other individuals who interact with SJ Infotech.

3. PDPO Registration and Data Protection Compliance

SJ Infotech U Limited is registered with the Personal Data Protection Office (PDPO) Uganda as a data protection organization in accordance with applicable Ugandan data protection requirements.

We maintain appropriate measures and procedures to support the lawful, fair, transparent, and secure processing of personal information.

Our data protection practices are designed to address, where applicable:

Lawful and fair processing of personal information
Transparency regarding the collection and use of personal information
Appropriate data security measures
Data retention and disposal
Data subject rights
Management of third-party data processors and service providers
Personal data breach management
Privacy complaints and requests
Appropriate records and compliance documentation

We also seek to keep our information registered with the PDPO accurate and up to date and to comply with applicable reporting and notification requirements.

4. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

4.1 Information You Provide to Us

This may include:

Full name
Company or organization name
Job title or position
Email address
Telephone or mobile number
Business or physical address
Billing and invoicing information
Information provided through contact or enquiry forms
Information provided when requesting a quotation or proposal
Information provided when requesting technical support
Information relating to products or services purchased
Information contained in correspondence with us
Other information that you voluntarily provide to SJ Infotech

4.2 Information Collected Automatically

When you visit sjinfotechs.com, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Referring website
General website usage information

This information may be used to operate, secure, maintain, monitor, and improve our website and services.

5. How We Use Personal Information

SJ Infotech may use personal information for legitimate business and operational purposes, including:

Responding to enquiries and requests
Preparing quotations, proposals, and tenders
Providing products and services
Providing technical support and maintenance
Managing customer and business relationships
Scheduling installations, maintenance, and service visits
Processing orders and invoices
Communicating with customers, suppliers, and business partners
Providing after-sales support
Managing service agreements and contracts
Maintaining service and support records
Improving our website, products, and services
Maintaining the security of our systems and network
Detecting and preventing fraud, misuse, or unauthorized activity
Meeting legal, regulatory, accounting, and contractual obligations
Sending relevant business and marketing communications where permitted by applicable law

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

6. Legal Basis for Processing Personal Information

Where applicable, SJ Infotech may process personal information on the basis of:

Your consent
The performance of a contract or steps taken at your request before entering into a contract
Compliance with a legal or regulatory obligation
A legitimate business purpose, where permitted by applicable law
Protection of the rights, property, security, or legitimate interests of SJ Infotech or another person
Any other lawful basis recognized under applicable Ugandan law

Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual requirements.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

Enable website functionality
Remember user preferences
Understand website usage
Improve website performance
Maintain website security
Support website analytics and other legitimate functions

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

8. Sharing and Disclosure of Personal Information

SJ Infotech does not sell or rent your personal information.

We may share personal information where reasonably necessary with:

Authorized SJ Infotech employees and personnel
Website and hosting providers
Technology and IT service providers
Authorized suppliers and distributors
Manufacturers and technology partners
Professional advisers and consultants
Auditors
Legal advisers
Government authorities and regulators where required or permitted by law
Law-enforcement agencies where legally required or permitted
Other parties where you have authorized the disclosure or where disclosure is otherwise lawful

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality, security, and data-protection measures are maintained.

9. International Processing and Transfers

SJ Infotech is registered and operates in Uganda. However, some technology platforms, cloud services, software applications, hosting providers, manufacturers, technology partners, or other service providers used by us may process information outside Uganda.

Where personal information is transferred to or processed in another country, SJ Infotech will take reasonable steps to ensure that the processing is conducted in accordance with applicable Ugandan data-protection requirements.

10. Data Security

SJ Infotech takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, destruction, or other unlawful processing.

Depending on the circumstances, our security measures may include:

Access controls
User authentication
Password protection
Network and endpoint security
Security monitoring
Data backups
Restricted access to personal information
Confidentiality obligations
Internal security procedures
Appropriate physical and technical safeguards

Although we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

SJ Infotech retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The length of time we retain information may depend on:

The nature and sensitivity of the information
The purpose for which it was collected
Customer and service requirements
Contractual obligations
Accounting and tax requirements
Legal and regulatory obligations
Dispute resolution requirements
Legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.

12. Your Privacy Rights

Subject to applicable Ugandan law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request deletion of personal information where legally applicable
Object to certain processing of your personal information
Request restriction of certain processing where applicable
Withdraw consent where processing is based on consent
Request information about how your personal information is being processed
Raise a concern or complaint regarding our handling of personal information

These rights may be subject to applicable legal, regulatory, contractual, or other limitations.

To exercise a privacy right, please contact us using the contact details provided below.

13. Accuracy of Personal Information

We take reasonable steps to ensure that personal information in our possession is accurate, complete, and up to date where necessary.

If you believe that information we hold about you is inaccurate, incomplete, or outdated, please contact us and request that the information be corrected.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services.

Third-party websites operate independently from SJ Infotech and may have their own privacy policies, terms, and security practices.

SJ Infotech is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

15. Marketing Communications

Where permitted by applicable law, SJ Infotech may use your contact information to communicate with you about:

Our products and services
Technology solutions
Company announcements
Events and activities
Service updates
Relevant business information
Promotional or marketing communications

You may request that we stop sending marketing communications to you at any time.

Where an unsubscribe mechanism is provided, you may also use it to opt out of marketing communications.

Opting out of marketing communications will not necessarily prevent us from sending important service, contractual, billing, security, or other necessary business communications.

16. Children’s Privacy

Our website and services are primarily intended for businesses, organizations, professionals, and general users.

SJ Infotech does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

17. Personal Data Breaches and Security Incidents

SJ Infotech maintains reasonable procedures for identifying, assessing, managing, containing, and responding to personal data breaches and other security incidents.

Where a personal data breach occurs and notification is required under applicable Ugandan law, SJ Infotech will take appropriate steps to notify the relevant persons and/or authorities in accordance with applicable legal requirements.

18. Changes to This Privacy Policy

SJ Infotech may update this Privacy Policy from time to time to reflect changes in:

Our business operations
Our products and services
Technology
Website functionality
Data-processing practices
Applicable laws and regulations

When we make changes, the updated Privacy Policy will be published on this page and the “Last Updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding how SJ Infotech handles personal information, please contact us.

SJ Infotech U Limited

Country: Uganda
Business Address: Plot 58, ODU Plaza, Ground Floor, Luthuli Avenue, Kampala, Uganda
Telephone: +256 749 000 396
Email: helpdesk@sjinfotechs.com
Website: sjinfotechs.com

When submitting a privacy-related request, please provide sufficient information for us to understand and respond to your request.

We may take reasonable steps to verify your identity before processing certain requests involving personal information.

20. Complaints and Data Protection Matters

If you believe that SJ Infotech has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and address your concern.

Where applicable, you may also lodge a complaint with the Personal Data Protection Office (PDPO) Uganda, the country’s data protection authority. PDPO provides mechanisms for individuals to submit privacy complaints and for organizations to manage data-protection compliance.

21. Acceptance of This Privacy Policy

By accessing or using sjinfotechs.com, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular type of processing, SJ Infotech will obtain the appropriate consent before processing personal information on that basis.

This Privacy Policy should be read together with any applicable terms and conditions, notices, or other privacy information provided by SJ Infotech.